Case Study: Service Cloud Implementation
Problem:
- High Tech Mfg. Co. needed a robust Case Management and Customer interaction solution
Solution:
- Implemented Service Cloud solution with ‘Email to Case’ and ‘Call to Case’ processes, reminders, escalations and close procedures, etc.
Results:
- Excellent customer service
- Knowledge sharing between CSRs using ‘article publication’ feature
Case Study: Knowledge Base Implementation
Problem:
- High Tech Mfg. Co. needed a robust Case Management and Customer interaction solution
Solution:
- Implemented Service Cloud solution with ‘Email to Case’ and ‘Call to Case’ processes, reminders, escalations and close procedures, etc.
Results:
- Excellent customer service
- Knowledge sharing between CSRs using ‘article publication’ feature
Case Study: Service Cloud Implementation
Problem:
- High Tech Mfg. Co. needed a robust Case Management and Customer interaction solution
Solution:
- Implemented Service Cloud solution with ‘Email to Case’ and ‘Call to Case’ processes, reminders, escalations and close procedures, etc.
Results:
- Excellent customer service
- Knowledge sharing between CSRs using ‘article publication’ feature
